Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
All our products come with FREE UK delivery (Excluding Northern Ireland)
Which payment methods are accepted in the Online Shop?
We accept all major credit cards and also payment by PayPal
How long will delivery take?
Items take 3-7 days to arrive on our free delivery service. This is because our items are very heavy and bulky and need to be sent via a specialist courier to ensure they reach you in perfect condition!
How secure is shopping in the Online Shop? Is my data protected?
Our website is SSL encrypted and all data is secure, your data will not be passed on to any other company.
What exactly happens after ordering?
You will receive an order confirmation. If you do not receive this please check your junk folder, or email us at sales@itsgoodtobehome.co.uk
Do I receive an invoice for my order?
This should be auto-generated, please check your junk folder or email us if you have any problems